Our Pledge to Value for Life
What is ECM
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Enhanced Care Management (ECM) is more than a Medi-Cal benefit—it’s a lifeline for those in greatest need. By building strong, trusting relationships, care managers provide essential support, whether on the streets or in the comfort of a member’s home. ECM doesn’t just address medical issues; it connects members to vital resources like food and housing, ensuring that every aspect of their well-being is considered. This program is a testament to the power of compassionate care and comprehensive support.
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Home care
Bringing care to your doorstep with compassion and expertise
Personalized care
Fostering wellness through personalized care on demand
Medical support
Delivering personalized medical support with a compassionate touch
Low cost services
Quality care at an affordable cost, prioritizing your well-being
Community Support
Community Supports are transformative services offered by Medi-Cal managed care plans, targeting the social determinants of health to help members lead healthier lives. By addressing these critical needs, Community Supports can prevent the need for more expensive and intensive care. Members who qualify and whose plans find the service both medically appropriate and cost-effective can access these alternative services, ensuring they receive the care that best suits their needs.
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Services under CS
Housing:
• Housing Transition Navigation Services: For members facing homelessness or at risk, this service provides vital assistance in navigating the housing process. From finding a suitable home to completing applications and securing housing, members receive the guidance they need to move from homelessness to stability.
• Housing Deposits: This service supports members by covering key housing expenses such as security deposits, utility setup fees, and initial rent payments. Additionally, it provides funding for essential medical items like air conditioners, heaters, and hospital beds, ensuring the home is safe and ready for move-in.
• Housing Tenancy and Sustaining Services: Once housing is secured, members receive ongoing support to maintain their residency. This includes working with landlords to resolve any issues, assisting with the annual housing recertification, and connecting members to community resources that help prevent eviction and ensure long-term housing stability.
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Respite Services:
Respite services provide short-term relief for caregivers of members. These services can be provided either in the member’s home or at an approved facility. Caregivers can receive support on an hourly, daily, or overnight basis, depending on the needs of the member.
Personal Care and Homemaker Services:
Members who require assistance with Activities of Daily Living or Instrumental Activities of Daily Living receive in-home support such as bathing or feeding, meal preparation, grocery shopping, and accompaniment to medical appointments.
Medically-Supportive Food/Medically Tailored Meals.
Members receive deliveries of nutritious, ready-to-eat meals and fresh groceries tailored to support their health needs. Additionally, they are provided with vouchers for healthy food options and access to nutrition education.
ECM Includes:
ECM Eligibility:
